OUR RESPONSE TO COVID-19
During this trying time, we are working diligently to fulfill your orders as quickly as possible, while protecting the health and safety of our associates and customers. Please be aware that due to increased demand, you may experience out-of-stock products, limited quantities, and cancelled items or orders. Though we are shipping on our regular schedule, there may be delays in the time it takes for your order to be delivered to you by the carriers. We cannot guarantee delivery dates for any shipping method, especially to international locations. We appreciate your understanding.
What are your shipping and handling charges?
Our shipping charges are based on your location and the weight of the package. Our complex calculations are designed to charge you as close to the actual cost of shipping as possible. To determine the shipping charges and options for your order, choose your products from our website, enter your shipping information in our Checkout process.
We cannot guarantee that we will ship the same day, but we make every effort to do so. Monday is the day we ask for your patience, as occasionally the volume of orders may preclude us from shipping all orders, but we will definitely get them out the next day! Obviously, we are unable to ship on Federal holidays.
How will I know when my order has been accepted and shipped?
Immediately upon completing an online order, you will receive an email confirmation of your order. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. Be sure to provide us with an accurate email address so you can receive these notifications.
Will you ship to an address other than my billing address?
We would be happy to do so. Complete or modify the Shipping Address during the Registration or process if you are a new customer, or in the Shipping & Payment portion of the order process if you are a returning customer. If you wish a comment to be added to the order, such as Happy Birthday, indicate so in the Customer Notes section of the order. The recipient will receive a copy of your invoice, which is used as a packing slip. If you DO NOT wish this to occur, please indicate so.